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Vol 3, No 1 (2018) Business Excellence in Back Office Services: Argument over integration between Lean Service and Shared Services Center (CSC) Abstract  PDF (Português (Brasil))
Fabiane Flores Sum, Istefani Carísio de Paula, Renata Tilemann Facó
 
Vol 2, No 2 (2017) Application of lean tools in health care: a literature review Abstract  PDF (Português (Brasil))
Izabel Cristina Zattar, Rosangela Rosa Luciane da Silva, Jessica Werner Boschetto
 
Vol 3, No 2 (2018) Methods to increase the productivity of container terminals based on lean service Abstract  PDF (Português (Brasil))
Roquemar de Lima Baldam, Moacyr Reis Neto, Luciano Lessa Lorenzoni, Lourenço Costa, Thalmo de Paiva Coelho Junior
 
Vol 3, No 4 (2018) Lean IT application in service desk in a wires and cable company Abstract  PDF (Português (Brasil))
Leandro Tenório, Cleverson Faber de Assis, Adriano Maniçoba da Silva, William de Paula Ferreira, Wilson Yoshio Tanaka
 
Vol 3, No 2 (2018) Aplication of lean thinking in the order cycle to improve the level service provided to customers: a case study in a shoes industry company Abstract  PDF (Português (Brasil))
Henrique Luís Stoffel, Fabiano de Lima Nunes, Fabio Antonio Sartori Piran
 
Vol 4, No 4 (2019) Lean in the Public Service - an analysis of the literature Abstract  PDF (Português (Brasil))
Mônica Bruschi, Fernando Antonio Forcellini
 
Vol 2, No 2 (2017) Application of Lean Healthcare: a case study in a general hospital Abstract  PDF (Português (Brasil))
Ana Cristina Oliveira Rodrigues, Annibal Affonso Neto
 
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