Lean office: Kaizen for improving communication processes

João Gauze, Thiago Souza, Guilherme Vaccaro

Abstract


The application of lean thinking in offices and administrative processes has been growing in recent years and its results are still being evaluated. Organizational internal communication processes are constantly changing, and are important for the dissemination of organizational strategy and accelerate the dissemination of information among employees. Such processes require methods to guide the continuous improvement, resulting in speed and reduction of waste. This paper presents an application of the concepts of Lean Office from conducting Kaizen events in an agribusiness cooperative, more specifically in processes of their communication department. After the implementation of the proposed improvements, the process results reached around 50% reduction in cycle time by eliminating activities that do not add value.


Keywords


Lean Office, Kaizen, Continuous Improvement, Process Redesign.

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